• Contacts at Hofmann
  • Sales
  • Service
  • Parts
  • Training
  • Contract Services
  • Technical Support
• Trade Shows
• Literature
• Request Proposal
• Career Opportunities
• About Our Company
• Site Map

Customer Service

If you need technical support, on-site service, or spare parts for your balancing system, Hofmann experts are there for you.

Service Department: The Hofmann Service Department consists of our Technical Support Group and our Service Dispatch Group.

Our Technical Support Group provides telephone support for technical issues or problems with your balancer. Around 80% of all service issues can be solved quickly and efficiently with a telephone call.

When contacting Technical Support, please supply model and serial number of the machine (located on the machine nameplate).

If problems cannot be quickly resolved by Technical Support, the Service Dispatch Group will arrange for on-site service by a Hofmann Service Engineer. The Service Dispatch Group can also arrange the following services at your request:

• General assistance or information about Hofmann products or your order
• Startup and commissioning of any new installations
• Maintenance and maintenance contracts

Hofmann locates its service centers strategically around the globe to ensure that each customer receives prompt service with minimum downtime. To guarantee quality work and customer satisfaction, our service engineers must pass a thorough, rigorous training program before representing Hofmann.

Spare Parts: Contact our Parts Department to order spare and replacement parts, and prior to returning parts to Hofmann. When ordering, please be sure to have the model and serial number of the machine (located on the machine nameplate) available.