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Contract Balancing Customer Service Spare Parts Sales, Information Balancing Training Rotor Analysis, R&D


Hofmann Customer Service

Your initial point of contact.

Hofmann´s friendly, knowledgeable sales administrators can answer your questions about products, orders, and deliveries. If more detailed information is needed, they will direct you to the right contact.

When contacting Sales Administration about a specific order, please provide either the order number or the product serial number.

Order or return parts.

The balancing equipment experts in Hofmann´s Parts Department will help keep your downtime to a minimum. Contact us for the following:

When contacting the Parts Department, please provide the model number and serial number of the balancing machine, located on the machine nameplate.

Technical support by phone.

Our in-house balancing experts provide global telephone support for technical issues or problems with your balancer. Around 80% of all service issues can be addressed and solved quickly with just a telephone call.

When contacting Technical Support, please supply the model and serial number of the machine, located on the machine nameplate.

Technical support onsite.

Hofmann´s Service Dispatch Group offers the following onsite services for your existing balancing machines:

To guarantee quality work and customer satisfaction, our service engineers must pass a thorough, rigorous training program before representing Hofmann.

Unexpected downtime, non-business hours.

Any machine might develop unexpected problems, and these do not always occur during normal business hours. Because Hofmann understands that downtime can be expensive, we provide an emergency contact telephone number (+1.434.544.1449) for urgent production delays caused by balancing system failures.

For balancing emergencies during regular business hours, please call using the telephone numbers listed under "Contacts" on this page.